Four Seasons Hotel Chicago

It’s the four seasons, what more can I say. Staff were excellent, room perfect and so comfortable, then the view of Lake Michigan - stunning. Just book it.

The hotel is located in a prime location with shops and restaurants nearby. The staff was very accommodating and helpful.

Hotel is nice but we were in a residence room and the room is attached a shared wall with the elevators so you hear them going at all hours of the night, incredibly hard to sleep through especially if you’re a light sleeper

Everyone was accommodating, responsive and friendly.

The Four Seasons certainly lived up to its reputation. It's pricey. Not sure if the room was worth $1,000 per night but the bed WAS AMAZING!!!! Very comfortable with a high thread count on the sheets. It was spacious with a bench on the windows and an impeccable view of the city. The spa services were great. We did not like the way the jacuzzi was constructed and we only had 2 hours without kids splashing around in the pool. The staff was very friendly and acknowledged our anniversary at every turn. I would expect nothing less. The check in process was quick and seamless. Valet parking was very attentive and had my car brought out quickly. Definitely a 4-5 star experience. The turn down service at night was a NICE touch. The room was a bit dated. I wish the Four Seasons would remove the bathtub and have a walk in shower. And some of the room's wallpaper was coming undone. That was surprising. All in all 4 out of 5 stars definitely!! We would definitely go back !

The rooms need to be updated. The room service and bell man took longer than we expected for a Four Seasons. There needs to be someone right when you walk in to direct new guests. We usually stay at the Peninsula Hotel. We wanted to try the Four Seasons but we will go back to the Peninsula Hotel going forward. We got the same type of suite but the bathroom and closet for a family of four was less than desirable. The bar at the hotel had great service! Great selection of upscale bar food. I was very happy about that service! I will say everyone was pleasant and accommodating! The wait times and the lack of attention for need to be compared to the Peninsula.

Concierge and people at the entrance (valet) very polite and helpful Not all the staff were up to expectations, including (sadly) the person that checked us out . It was in a way annoyed

Perfect location for shopping, beach, and restaurants. Very clean and staff is very friendly… did not disappoint. Everything met the mark and expectations of a Four Seasons.

Everything was perfect!

The staff was so kind and helpful. Great location and dining options. The room was spotless and comfortable

A true five-star hotel. Highly recommended.

Amazing hotel in excellent location. We loved our stay and hope to return for another trip to Chicago.

Stayed for a weekend trip. Staff were extremely attentive and knowledgeable about the property and city in general. Room arrangement and amenities were excellent. Pool was larger than expected for a ‘high rise’ pool, and very family friendly - towels/locker room was well stocked. Location in relation to city is perfect for shopping and local excursions, but would recommend uber/lift to get around

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Tv was not plugged in correctly and wasted my time. If i pay this much for a room for 2 nights I really expect these simple things to work the first time and me not have to waste my time trying to figure out why the tv isnt working. Idk i think some of the staff is a little confused or lazy im not sure. Beautiful hotel and beautiful room with a great view. Also the wings from room service could be SOO muchh better. Thanks for taking all my money tho!

Yes

I’m from Chicago and I think. It’s the best hotel in the city

Warm and friendly staff Would need more room service food options

Superb customer service! Above and beyond!

It was appreciated Just the above statement