SureStay by Best Western Cherokee on the River
About SureStay by Best Western Cherokee on the River
Comfortable Accommodations SureStay by Best Western Cherokee on the River in Cherokee offers comfortable rooms with balconies, mountain views, and free WiFi. Each room includes a refrigerator, microwave, sofa, wardrobe, and free toiletries. Convenient Facilities Guests benefit from a 24-hour front desk, free on-site private parking, and a seating area. Additional amenities include a hairdryer and river views. Local Attractions Harrah's Casino is 2.2 mi away, the Museum of the Cherokee Indian 1.5 mi, and the Great Smoky Mountains Railroad 9.3 mi from the hotel. Asheville Regional Airport is 56 mi distant.
Amenities
- On-site parking
- 24-hour front desk
- On-site dining
- Bar / lounge
- Café / coffee shop
- In-room refrigerator
- Spa / sauna
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
Reviews
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area Toilet didn't flush properly . Needs to be updated a lot.
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Exceptional
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We had no hot water all weekend but other then that it was great
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balcony in need of update. rooms undergoing renovation will probably be nicer
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Upon entering the lobby the staff was very helpful and friendly. I had a problem with the lock opening my door. She personally came to my room and handled the situation. The room was very clean. The breakfast area was clean and plentiful. I stayed 2 nights and was quite happy.
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Exceptional
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The room was nice. I paid for A king room with view of the river. I was very disappointed to find I was unable to see the river.
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Poor
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The Surestay kept us safe and gave us shelter. They are in process of renovation, and it’s needed. All in all, decent location, staff was nice and attentive. Outside of that room was outdated, furniture was stained, microwave was rough. No iron, which we asked for one, but doesn’t come standard in room. Lots of updating needed, pool wasn’t worth swimming in, and half of the parking lot was covered with building materials which made parking a little tight. If it wasn’t for the staff I’d give it 2 stars but they were great. I would rent this place if I was solo, and didn’t plan to stay there a lot. Maybe adults passing through, but that’s about it.
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The Lady at the front desk was nice and friendly. Our room was very clean. The bed was comfortable. The only thing we didn't like was the hot water in the shower was not very hot. The hot water heater needs to turned up a few degrees.
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On a quick trip anniversary trip hotel in the process of remodel not finished yet . When it gets done will be 5 star. Every thing in working condition desk help really nice and helpful I will go back
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The view overlooking the river. No elevator
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Very good
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Very convenient location. Nothing.
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Although they are in the middle of renovation, the stay was still peaceful and beautiful view of the river from our balcony. The room was clean and comfortable. Only tiny complaint was the water pressure for the jet tub, took forever to fill up. Everything else was excellent and the staff was very friendly.
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They were still renovating while we were there. We were in rooms not jet done. It was still nice and clean. Beds were not hard nor soft but did have a quilt topper. A steeper slope to the river. Over all I was pleased with stay. Oh no elevators so if you have mobility issues stay on lower floors. A few steps up to the dining area
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Very good
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The location by the river It was under renovation
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Bad
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The guest room door was extremely difficult to open and close because it was jammed. The room also had an unpleasant smell. The carpet and bathroom were outdated, and the breakfast was very cheap and disappointing. Overall, we were very dissatisfied with our stay. We definitely would not recommend this place to anyone.
