Marriott Phoenix Chandler

I think the hotel location is wonderful, affordable and well maintained. I do believe that the customer service with some of the front desk is not welcoming. Especially the person that checked me in. I compared her to the others and there was a stark contrast. Her presence also changed the way the others behaved too (I had a 5 day stay). It seems she may be in a supervisory role. Great hotel, I would return. please provide customer service training to front desk staff. All other employees were wonderful.

Great hotel with Marriot Bonvoy club for breakfast and snacks .

My daughter put a light ( her cell phone light) under the cover and we were able to see what it looked like mold

Clean room, great staff, and a clean pool. Very nice place to stay. I definitely recommend it!

Very nice and comfortable stay. Clean room, plenty of parking, helpful staff. Highly recommend. Good club lounge with drinks and snacks during the day and a small self serve breakfast in the morning, very convenient for all sort of travelers because M-Club lounge is open every day for breakfast.

Very comfortable stay, Good bar and restaurant on the property

Great

Awesome stay, exactly as described. Very clean with great staff.

Very clean very quite and relaxing

The standard room is a very basic but clean room to stay.

The rooms were not on par with the rest of the hotel’s appearance. The mattresses were so uncomfortable that I tossed and turned all night. I could feel every spring. The room temperature was uncomfortably hot and appeared to be controlled by the hotel. Some lights didn’t work in the room. The bathrooms also lacked privacy, with a glass door that doesn’t lock.

Plenty of parking, centrally located to a lot of restaurants and coffee shops. Easy access to major highways/freeways. For the most part it’s clean and well maintained.

Check in was Fast and Easy. Room's were clean. Beds very comfortable!!

The front desk staff were very friendly and welcoming. The staff at the restaurant were incredible and the food was good! The room was spacious and clean. A few things that could be improved: the “bar fridge” was kinda useless. It didn’t even keep beverages cold. I was told someone would come take a look at it twice and no one ever showed up. The AC in the room did not maintain a cool temperature, it kept creeping up even though it was set to a specific temperature. The breakfast we ordered wasn’t great: all the cold items were put in the same bag as the hot item which made things weirdly warm, like the OJ, Banana, and yogurt. Also, all the fruit was really sour and didn’t look fresh. We weren’t given enough silverware, napkins, or condiments/salt & pepper. We would stay there again, but I would be more specific with some of the issues now that I know.

NA

Check in was at 4pm I had a 6 hr drive from LA,I got there 15 minutes early to see if I can check in as I was extremely tired,they said no rooms available yet,they took my phone number to call me when it was, so I came back at 4:35 and still no room available or a call,they took my number again,I came back at around 8 o clock since I had to fine somewhere to go because it was 108° outside and still no call I came to the from desk and all I got was a sorry and a 30 dollar voucher for breakfast for me my wife and my 14 yr old son

it was great until the power went out and the rooms were super hot. The staff did an amazing job accomodating to what they could

The desk staff were extremely pleasant and very kind

Clean and quiet place, good experience overall.

*