Comfort Inn & Suites Cedar Hill Duncanville

Amazing as always! see yall soon

I am Requesting compensation because of missing basic amenities often qualifies for partial refunds or points/credits. No towels in the rooms — a fundamental amenity every hotel should provide without exception. Management already knew they had no stock but chose not to inform guests. When you asked why guests weren’t told, they avoided the question entirely. You were told the shortage was “a customer problem and not their concern” — which is the opposite of how a service business should operate. No apology, no empathy, and a combative attitude — that’s a failure in customer service, not a misunderstanding. I understand Hotels run into supply issues sometimes, but transparency and care are non-negotiable. A simple acknowledgment, an apology, and a plan to make things right would have changed the entire interaction. Instead, they dismissed your concern and made you feel like you were inconveniencing them.

The breakfast was good. I liked the waffles and variety of foods.

The stay was AMAZING! The staff was so accomodating after we arrived last minute because the Holiday Inn Express gave away our room!! My family and I really appreciated the way they treated us! I would recommend this hotel to anyone looking for a nice room and a fair price!

Room was mold on wall carpet had a bunch of burns and patches missing

Location Room was mold on wall carpet had a bunch of burns and patches missing

Clean

The window coverings were full coverage blocking overnight and morning light for sleeping The pillows on the beds were small squares a regular rectangular pillow would have been nice, however it was not what I was accustomed too, so no big deal

Free parking, and the free delicious breakfast

Exceptional

I was in Room 223. The curtains had holes in them and the Telephone didn't work. The second floor hallway smelled bad as I exited the elevator. Smelled like the carpet had not been shampooed in forever. And lastly, the vending machine was empty the entire weekend.

This was by far the m terrible experience that is have ever had! The staff was horribly rude, the hotel was not clean, dated, smelly, and looked very unsafe!! My family and I didn’t stay at this location and I hope to get a refund! I was modified if my experience. I would strongly advise no one to ever book her!!

Wonderful I just wished it was neat some shopping areas. Other than that it was a wonderful stay

The rooms are spacious and nice. The furniture is outdated and one of our ACs leaked and the carpet was soaked. There was some leftover trash on the floor. The pool was nice and they had towels we could use. The water pressure in the shower was amazing! Breakfast was the best we had on the trip.

The first day the air conditioner was not working properly so they replaced on the second day. The pool was closed half the time. The ice machine was broken for most our stay. The front staff was not very hospitable sometimes rude.

Liked how spacious room was and how much was in there. Furniture was old but worked fine for us.

Good

Uu

The only thing is the pool isnt very clear . And there needs to be updates to the pool it self

I visited on 7/23/26 I arrived at my room, immediately I always check my room and bed out, good thing I did, the top spread had a big brown stain on it, pull the covers back, sheets was nasty, look like nasty butt smeared on the sheets, checked my grandkids bed, black hair on sheets, brown spots on comforter and sheets. I immediately went to the desk, young lady at desk was very sweet, but no more rooms to change me too and no one there to change my bed, stated she could give me sheets to change my own bed (Terrible ) but had no choice, checked other hotels, prices had gone up. then I go back to the room, look in drawers and find a pair of dirty socks, so this means they didn't check the rooms and did not clean it. No manager on duty, noise is loud at night from being so close to the hwy (not hotel fault) there was no one at the desk when I checked out Saturday morning, sign was up stated they was away from desk, didn't have time to wait to request to see if a manager was on duty, I will not stay again.