Extended Stay America Suites Austin Round Rock South

Nothing at all That i couldn't check in

Disappointing

In the Morning, breakfast was not as stated on the online notification I received. Coffee and cups had ran out. Another lady at front desk was also not available and was not aware coffee and cups were out. Staff needs to be aware, friendly, and welcoming.

Elevators were not working so I had to carry all my luggage upstairs. Counter was dirty and there was a bread bag inside one of the cabinets. When it was time to shower, i pulled the shower curtain back and noticed a dry/ hard washcloth hanging at the top of the shower curtain.

I like the price point and the staff member at check in was very nice. Elevators were not working so I had to carry all my luggage upstairs. Counter was dirty and there was a bread bag inside one of the cabinets. When it was time to shower, i pulled the shower curtain back and noticed a dry/ hard washcloth hanging at the top of the shower curtain.

Location and staff was very friendly. It was not a dirty smell but just stale smell. We bought some fabreez and it helped with the smell. Maybe just a few upgrades but other than that it was good.

A

Clean Staff

Convenient

Everything was perfect even the process to extend my stay. My only complaint wqs the elevator was down. The hotel has no control over this and I needed the exercise anyway.

The location It was dirty and it smelled like sweat. The sheets were not clean. The receptionist charged me twice even after I told her that I had already paid with booking and she was very rude and disrespectful telling me that I didn’t pay even after I show her the booking confirmation.

Bad

Needed room for 2 nights, so I booked another night. People were really nice and polite Forgetting to book 2 nights instead of 2 lol

Forgetting to book 2 nights instead of 2 lol

Very good

Good

Where was no breakfast

Overall, a decent experience!

Very nice front desk people , room very comfortable

Very good